Store Policy

Made to Order.
Backed When Something Is Wrong.

A clear policy for defects, damage, misprints, sizing, and cancellations.

Made-to-Order Products

Christos.Fashion products are produced after you order them. Because they are made specifically for each order, we do not accept standard returns or exchanges for buyer's remorse, preference changes, or incorrect size selection.

Damaged, Defective or Misprinted Items

If an item arrives damaged, defective, or incorrectly printed, contact us within 30 days of delivery. Eligible verified issues will be handled with a replacement at no additional product cost.

How to Request Help

Email hello@christos.fashion or use our contact form. Include your order ID, a short explanation of the issue, and clear photos showing the problem. Keep the item and packaging until we confirm the next step.

Sizing

Please review the available size options before ordering. Product sizing can vary by garment. Since made-to-order items are not exchanged for sizing preference, choose your size carefully and contact us before ordering if you have a sizing question.

Wrong Item or Wrong Variant

If you receive a different product, color, size, or variant than the one confirmed on your order because of a fulfillment error, contact us within 30 days of delivery with your order ID and photos so we can review it.

Cancellations & Address Changes

Because production can begin quickly after payment, cancellations and order changes are not guaranteed after an order is placed. Contact us immediately if you need help. If production has already started, we may be unable to cancel or modify the order.

Refunds

Our normal remedy for an eligible damaged, defective, misprinted, or incorrectly fulfilled product is replacement. If a replacement is not possible, we will review the order and communicate the available resolution. We do not promise refunds for buyer's remorse or incorrect size selection.

Contact

Email hello@christos.fashion. We will never ask you to send full payment-card details by email.

Last updated: August 10, 2026.

Common Questions

Returns, Answered.

Because every item is printed on demand, Christos.Fashion does not accept ordinary change-of-mind returns. Damaged, defective, misprinted, or incorrectly fulfilled items are replaced or refunded when reported within 30 days of delivery.
Contact hello@christos.fashion within 30 days of delivery with your order ID and a photo of the issue. Confirmed damage, defects, misprints, or wrong items are replaced or refunded at no cost to you.
Sizing is the customer's responsibility because each item is made to order. Check the size guidance before ordering. If a garment arrives in the wrong size from what was ordered, that is a fulfilment error and is covered.
Cancellations and address changes are only possible before the item enters production. Contact hello@christos.fashion immediately after ordering and the team will help if the order has not yet been sent to print.
Approved refunds are issued to the original payment method. Processing time depends on your bank or card issuer, typically a few business days after the refund is issued.